Pet Street Station Animal Hospital's Dedicated Team
Our team of veterinary professionals is dedicated to delivering the best customer service and compassionate care to you and your pets.
Lisa Mullin — Hospital Manager
Lisa started her career while in high school as a kennel assistant at Norwich Small Animal Clinic. In 2000, when we opened the doors of Pet Street Station, Lisa became Head Veterinary Technician. She is now our Reception Manager and Client Care Specialist.
Lisa attended Wilson College and received her Bachelor of Science in Veterinary Technology Science. Lisa has years of experience, knowledge and skill. She is passionate about being an advocate for her patient. The favorite part of her job is helping clients and their pets, whether it is just listening or advising or giving a much needed hug or pat.
Robyn King — Assistant Hospital Manager
Robyn started her career in veterinary medicine in 1986 with the opening of Norwich Small Animal Clinic. She managed that hospital until 2000 when Norwich Small Animal Clinic and Mason & O'Keefe Veterinary Associates merged to form Pet Street Station Animal Hospital. She has managed Pet Street Station since its opening in 2000.
Robyn received her Bachelor of Science in Animal Nutrition from Washington State University and a Master of Science in Animal Nutrition/Biochemistry from the University of Alaska, Fairbanks.
Amber Neal — Veterinary Technician
Amber joined the Pet Street Team in 2014, with two years of experience working as a Veterinary Technician. She earned an associates degree from SUNY Delhi in 2011 and later, an associates degree in Business Administration from SUNY Canton in 2007.
Performing dental cleanings and attending to new puppy appointments are Amber’s favorite part of her job. Out of the office you can find Amber hanging out with her daughter, Izzy, hiking, camping, sledding and tubing. Her pets include dogs, Reese, Lucy and Skylar and her cat, Bubbles.
Kelsie Tranvaag — Veterinary Technician
Kelsie interned at Pet Street Station while attending SUNY Delhi’s Veterinary Technician Program. She obtained an associates degree in Veterinary Technology in 2016 and then officially joined our staff.
For Kelsie the best part of her job is helping pets feel better! She also likes to help clients understand what it takes to keep their pets healthy. When she has free time, Kelsie enjoys spending time with her pups, Carter and Grayson. She also enjoys golfing, watching sports, and motocross.
Randi Conway — Veterinary Technician
Randi interned at Pet Street Station while attending SUNY Canton. She graduated in May 2018 with an associates degree in Veterinary Technology. She will obtain her bachelor’s degree in fall 2018.
Randi’s favorite part of the job is getting to see all the different kinds of animals and learning new things from her coworkers.
In her free time, she likes hiking with her family and going kayaking. She also enjoys spending time with her fur baby, Zuri, a very sweet kitty.
Desiree Brown — Veterinary Technician
In 2017, Desiree obtained her Bachelor’s Degree in biology from Hobart & Willliam Smith Colleges. In 2019, she attended Alfred State College and earned an Associate’s Degree in Veterinary Technology. Desiree interned at Pet Street, and she joined our team of dedicated technicians in May 2019. Desiree enjoys learning from her coworkers and getting to see and help care for all different types of animals. In her free time, she enjoys spending time with family and friends, camping, kayaking, and playing with her two dogs, Ben and Gunner.
Raigen Ehly — Veterinary Technician
Raigen shadowed at Pet Street Station during her senior year of high school to make sure that the veterinary field was the right choice for her. She enjoyed it so much that she attended SUNY Canton and received her A.A.S. degree in Veterinary Technology in 2019. Raigen interned at Pet Street while she was working on her degree, and she joined us as a permanent part of the team once she graduated in May.
Raigen thoroughly enjoys seeing new things and learning something different every day. She has wanted to be in this field since she was little. She is grateful for the opportunity to make animals feel better every day, and it is the best job that she could ask for!
Outside of work, she enjoys spending time with her puppy Molly, hanging out with her friends and family, and enjoying life in any way possible. Fortunately for Raigen, she is surrounded by animals every day because she lives on a dairy farm! One of her favorite things to do is hang out with the cows on her farm!
Richard Cook — Receptionist
Richard started at Pet Street Station in August of 2009 as the Reception Manager - a position he held until August of 2015, when he decided to become part-time. Richard previously worked at Fairmont Animal Hospital in the Syracuse area. He holds a bachelor’s degree in Fine Arts from Cazenovia College.
Richard has the best laugh and keeps us all entertained. In addition to his contagious laugh, he keeps us organized and loves when he can find a file everyone has been looking for. Richard is compassionate and caring and loves pets - he even adopted his dog, Lucy from our local SPCA.
Barb Kirchbaum — Receptionist
Barb began working at Pet Street Station in March of 2015. She had previously worked as a Veterinary Receptionist at two other hospitals, and came to us with a lot of experience. Barb has a degree in Business Administration from SUNY Morrisville.
Barb’s favorite part of the job is working with pets and their owners. She has a soft spot for seniors - whether it is a senior owner or a senior pet. You will most likely meet Barb on the early shift, welcoming clients with a cup of coffee and a smile.
Rachel Sheldon — Receptionist
Rachel started at Pet Street Station in August of 2015. She previously worked as a Veterinary Assistant and Receptionist at Healthy Pets of Rome Hilliard in Ohio.
Rachel attended SUNY Morrisville and Ohio State University majoring in Philosophy.
The best part of the job according to Rachel is all the pets she gets to see on a daily basis. She appreciates working with a team of receptionists all willing to go the extra mile, and she feels good knowing that we collectively have helped someone feel better.
Chasity Harrington — Receptionist
Chasity started at Pet Street Station in May of 2016, having had previous veterinary reception experience. Chasity has a Liberal Arts Degree from Broome Community College. Chasity’s favorite part of the job is building relationships with clients and their pets. She also loves getting to snuggle puppies and kittens!
In her spare time she enjoys being a mom and spending time with her family, friends and pets. Her pet family consists of her dog Chloe, and cats Sarge and Sofia.
Elaine McCarthy — Inventory Specialist
Elaine and her husband Tim are home town folks. They raised three beautiful and talented daughters, and enjoy spending time with them and their families.
Elaine is very active in the community, donating her time, creativity and enthusiasm to all she does!
Holly Mullin — Kennel Manager
Shortly before Holly joined Pet Street Station in June 2017, she also volunteered for Little Mews Rescue. She grew up in Norwich and is a graduate of Norwich High School. Holly enjoys caring for animals of all kinds.
At home, Holly enjoys cooking, Netflix binges, gardening, and spending time with her kids. Holly is a cat lover with several of her own, and she also has a rescue dog from Grenada, named Cora.
McKenzie Mullenax — Kennel Assistant
McKenzie joined Pet Street Station in June 2017 after previous experience in the veterinary field. She attended SUNY Morrisville studying Liberal Arts. McKenzie enjoys caring for animals, especially the dogs.
When at home, McKenzie likes spending time with her husband, 5 dogs, and 5 cats, most of which were rescued.
Dawnette Hatton — Kennel Assistant
Dawnette joined Pet Street as a kennel assistant in October 2018. She graduated from Unadilla Valley Central School with a Regent’s Diploma. In January 2018, she earned her Animal Grooming Certificate from Penn Foster.
When she's not at work, she enjoys spending time with her three children and playing with her “moose” of a fur-baby, Raven, a 1-year-old Great Dane and American Staffordshire Terrier cross.
Emma Mullin — Kennel Assistant
Emma Mullin started at Pet Street November 2018. She is currently at student at Norwich High School. She is active in marching band and winterguard and plays both the violin and piano. According to her, the best part of the job is being able to snuggle with various animals.
Emma has three cats, Lucky, Oscar, and Cosmo, a rescue dog named Oliver, and two guinea pigs, Paisley Grace and Muffin.
Tanner Carr — Kennel Assistant
Tanner joined Pet Street Station in July 2019. He grew up in Otego and attended Unatego schools until his senior year where he graduated from Norwich High School.
Tanner has worked with animals his whole life. He has been working as an animal care specialist for many years while focusing on reptiles and livestock. He is the owner of Calypso’s reptiles and takes pride in breeding healthy reptiles.
Tanner has also been working with a wildlife rehabilitator to obtain the skills he needed to recently gain his certification as a licensed wildlife rehabilitator.