General Policy

Our objective is to provide the best medical and surgical care for our patients that we possibly can within the bounds of humanity, compassion and financial parameters allowed. We will strive to be courteous and answer your questions in a straightforward and timely manner. Communication between owners, staff and doctors is absolutely essential to meet your needs and expectations, and to help you understand the needs and reasons for the care provided to your pet. We will strive to care for your pet as we would our own. We understand that at times we are dealing with stressed, frightened animals who require gentle, conscientious care. We understand that your pet is a valuable member of your family.

Billing Policy

Our clients seek and expect quality medical care for their pets whom they regard as family members. The doctors and staff at Pet Street Station Animal Hospital are dedicated to providing that care. That dedication requires an enormous financial commitment to provide a modern hospital setting, up-to-date medicines and equipment, and a well-trained staff. To maintain this level of care we must diligently collect our fees for these services.

We cannot offer credit other than credit cards (Visa, Mastercard and Discover) for routine medical services. We understand that unexpected emergencies arise. If you do not have a credit card and cannot pay your entire balance at the time your pet is discharged from the hospital you must contact the office manager or hospital administrator directly to work out any alternative payment plan.